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Executive Team Planning at Global Telecoms Company


The Need

As a result of an acquisition, the Senior Leadership Team responsible for driving business performance in EMEA was eventually comprised of executives from both organizations – and from seven different nationalities. The challenge: to align the team around key business issues and help them agree on their diverse priorities. They needed to work together to achieve demanding goals while dealing with rapid change and integration.

The Piñon Group Approach

We used a System Mapping® process to highlight critical areas of alignment – and non-alignment. This visual process focused upon team perceptions and facts, while avoiding polarizing positions. It enabled the Senior Leadership Team to accelerate their understanding of key issues, overcome cross-cultural challenges, and quickly identify critical actions for success. After investing only a few hours, they were able to integrate more rapidly, align the team around key issues, and collaborate effectively.

What the Client Said . . .

“As with many businesses today, our business in EMEA is undergoing substantial change as we transform ourselves to serve our customers on a truly global basis. To assist in our organizational change process, and specifically ensure we are using Senior Management talent in the most effective manner, the EMEA Leadership Team has recently commenced a specific development/change program led by Nic Smith of The Piñon Group.

“The Pinon Group’s input into this programme has been strong; in particular they have been able to develop a process through which my Leadership Team have broken down the normal organization constraints and barriers to focus on the key issues for our customers and our business. The Pinon Group has successfully built trust and confidence with the Leadership Team members and in doing so has surfaced all issues and impediments to our progress. The programme is working well, we are already seeing improvements in the way the team leads, communicates and empowers our next level of Management.”

Vice President,Business Services
Europe, Middle East, Africa

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